The best CPaaS providers in 2023
One-size-fits-all communications services are no longer appropriate for today’s rapidly evolving companies. In a world where workplaces and communication strategies are constantly changing, business leaders must be able to adapt their technology to suit their needs.
As a result, Communication Platforms as a Service (CPaaS) solutions are emerging as an increasingly popular alternative to traditional phone systems and tools. Currently, the CPaaS market is expected to reach a value of 26.03 billion dollars by 2027, growing at a CAGR of 32.3% – faster than many other communication technologies.
The question is which CPaaS solutions offer the best combination of features and capabilities? Here are some of the top CPaaS providers business leaders should consider in 2023 and beyond.
1. Webex Connect
Built by the leaders of Cisco, Webex Connect is a comprehensive cloud communications platform designed to integrate communications tools with existing back-end systems and tools. The powerful solution makes it easy for developers to build and test applications, with a secure, scalable and fully compatible ecosystem in the cloud.
APIs, low-code tools, and pre-built solutions ensure that any organization can quickly build the capabilities they need for excellent customer service and communication into their ecosystem. There are CPaaS video APIs and SDKs available, powered by the Webex infrastructure, as well as a variety of tools specifically designed to enhance customer conversations with orchestrated journeys.
2. Azure Communications Services
Microsoft’s Azure Communications Services solutions are one of the latest additions to Microsoft’s growing portfolio as a communications provider. The solution includes access to a number of APIs and tools that make it easier to integrate real-time communication via video and voice into existing technologies. There is also support for incoming and outgoing calls, chat and text messages.
Azure Communications Services offers access to a streamlined development environment, via a fully managed Azure platform with Visual Studio and GitHub tools. Users can access open source SDKs with seamless interoperability with Microsoft Teams. In addition, the technology is fully compliant with the latest industry regulations and standards.
Focused on helping businesses reach their customers across all digital channels, Sinch offers a phenomenal CPaaS platform for building applications with access to global SMS messages. The solution includes its own WhatsApp Business API, which businesses can use to deliver seamless, personalized experiences across popular messaging tools.
There is also a Sinch verification API available, which helps companies secure brand experiences for customers with multi-channel user authentication across different communication channels. Sinch has API solutions available for email, voice, messaging and more, so businesses can reach their customers anywhere.
4. Amazon Chime SDK
Produced by the cloud experts at AWS, the Amazon Chime SDK is a CPaaS solution that enables companies to build intelligent communication functions into their existing applications. It is possible to provide apps with video, voice and messaging capabilities. In addition, the API solutions come with access to AI and machine learning for increased innovation.
With the Amazon Chime SDK, business leaders can quickly access WebRTC capabilities, live transcription, SIP trunking, PSTN audio, and messaging functionality, all powered by the amazing capabilities of the AWS cloud landscape.
5. Alcatel-Lucent Enterprise Rainbow
ALE’s CPaaS solution is a phenomenal choice for companies looking for a fast and practical way to transform their communication strategy. The technology gives companies everything they need to bridge the gap between employees and customers, via an interoperable multi-channel ecosystem. There are even specialized CPaaS solutions available for different verticals.
ALE Rainbow integrates with technology solutions such as Microsoft Teams, ServiceNow and Salesforce, and provides a completely open and flexible architecture for developers. The platform can be adapted to any company’s needs, and is constantly developing with new technology partnerships.
Perhaps one of the biggest names in the CPaaS landscape, Twilio offers businesses access to a phenomenal array of flexible capabilities for communications. The Twilio ecosystem is packed with a plethora of communication APIs for voice, video, SMS, and anything else businesses can think of. There are programmable contact function options available, and a comprehensive backend where users can manage all their APIs in one place.
Twilio helps businesses accelerate digital transformation with intuitive APIs and programmable solutions that meet virtually any business need. Businesses can even access specific tools for different industries, such as retail, hospitality and healthcare.
MessageBird is an omnichannel communication platform built with global scalability in mind. The company allows businesses to rapidly improve any business interaction by connecting multiple channels in an all-in-one platform. Users can access APIs for push notifications, marketing messages, two-way calling, video conferencing, appointment booking, and more.
There are also various tools available to improve account security, such as multi-factor authentication. MessageBird also offers connection to major market-leading apps for communication, such as WhatsApp, Line, Facebook Messenger and Instagram Direct.
Bandwidth is a leader in the communications space, offering a variety of tools, products and services for business leaders. The CPaaS solutions provided by the brand cover everything from calling, texting and video to 911 messaging and security. The suite of APIs created by Bandwidth gives current and potential customers access to infinite scalability and growth.
In addition, Bandwidth offers fantastic customer support for any business, with in-depth articles for guidance and a self-service portal for setting up connections between applications. There is also an industry-leading dashboard for purchasing and porting numbers from one provider to the next.
In over 190 countries, thousands of companies rely on Plivo to access cloud communication capabilities. Ranked as one of the top CPaaS innovators on the market, Plivo offers API access for dozens of different functions, from MMS and SMS, to voice and video. Businesses can use Plivo to add cloud SIP trunking to their system, unlock new phone numbers worldwide, and create a custom messaging environment from scratch.
Plivo also recently introduced the new Omnichannel contact center environment for service teams called Contacto, which supports companies in unlocking the benefits of API integration in the cloud contact center environment.
Vonage has quickly emerged as one of the top communications providers in the world, with a range of contact center solutions and communications APIs on offer. The flexible Vonage ecosystem comes with access to APIs for video, voice, SMS and verification. Everything is built by developers for developers, and users also get access to a range of support tools.
Vonage allows businesses to access technical experts and developers to help design the most immersive CPaaS experiences available. In addition, Vonage also offers a range of programmable solutions for contact centers and messaging systems.