Surveys show that few people have had major problems with the Pixel 7 series

Surveys show that few people have had major problems with the Pixel 7 series

Pixel 7 Pro hazel from top to bottom with screen on

Dhruv Bhutani / Android Authority

Shortly after Google launched the Pixel 6 series, customers started noticing a ton of issues with the phones. They were mostly software-related issues that Google fixed over time, but it’s safe to say that the Pixel 6 series didn’t have the smoothest launch. Since it’s been a few weeks since the launch of the Pixel 7 and 7 Pro, we thought we’d ask people if they’ve seen any major issues with Google’s latest flagships. Here’s how users voted in our poll.

Have you had any major issues with your Pixel 7 phone?

Results

We received over 4,800 votes in our poll on possible major issues with the Pixel 7 series. We can only assume in good faith that most of these votes came from actual Pixel 7 and Pixel 7 Pro users. Nevertheless, the results of the poll are totally one-sided, in Google’s favor.

Let’s take a look at some of the comments that shed more light on the issues users are facing with the Pixel 7 line.

Your comments

ConnectedOne: The fingerprint scanner works less than 50% of the time. I don’t have a glass protector on it. I’ll just deal with it all the time, but this will probably be my last Pixel. I’ve had three before 7.

Fontaine: The fingerprint scanner is completely useless. I have to unlock my phone with password, pin or pattern as it always doesn’t work. It’s especially problematic at night since the face lock doesn’t work in the dark. Something is wrong with Google Wallet on this phone and I can’t add any of my credit cards anymore. Never had this problem until I tried using Wallet on the Pixel 7. Google support confirmed it’s a known issue with the phone. Amazing that Google can’t get their 1st party app to work with their 1st party phone. Tap, Tap (shortcut to tap back) is completely broken and never worked on this phone. Hold For Me and Call Assist are great when they work. Which is about 10% of the time when I’m on an automated call. On the other 90% of calls I’ve made to an automated line, the Hold For Me button and Call Assist UI don’t even appear on the screen. Why we can’t trigger Hold For Me at will is beyond me.

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If I didn’t value camera quality so highly, I would have returned this phone in week 1. As it is, I know I made a mistake that I have to live with for now. For the first time, I’m considering switching to an iPhone so I can have a nice camera AND first-party software features will actually work.

Kevin Johnston (cdnk3v): When the phone crashes it’s just a black screen and no matter what I do I can’t restart it or turn it back on (not even sure it’s off). This has happened twice already. I basically give it 30 minutes and then I can turn on the phone. Frustrating to say the least. Both times I closed an app at the time.

Leo Kanellopoulos: I live in a big capital, and since the start the reception has been so bad that I didn’t even get a call. I ended up going back to my OnePlus 8T. The internet was also so bad I wanted to cry. The Oneplus 8T downloaded 268 mbps while the Pixel 7 Pro was up to 17 mbps at most. Returned it for a full refund and checking other options now.

Blaize19: I only had one problem, but it was stupid. Received my Hazel Pro on release day. About three weeks later, out of nowhere, the screen started flashing neon green lightning. This lasted approx. 15 seconds, stopped and then repeated. Completely damaged large parts of the screen. Luckily I was within the return window so I returned it and bought a new one. Got a replacement within 2 days, and so far, so good. However, I will be very relieved when I am past three weeks. I believe this was just a faulty unit, and not a fault in the line as a whole.

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Thretosix: Video editing in the Photos app on the Pixel 7 Pro is useless. Unusable even after resetting the phone. Nothing but freezes and crashes for me. Google has zero customer support. I’m at the point where I’d rather deal with the Genius Bar just to get support for my device.

Ravine: The fingerprint scanner is kind of hit or miss. Sometimes it works the first time, other times it doesn’t. I shouldn’t have to have perfect finger placement for it to work

Armando Estrada: I live in NYC. But for some strange reason for the past 2 weeks, my reception would completely throw an exclamation point or go random on the EDGE network and it would stay unless I turned airplane mode on and off again. I thought the November update would fix the problem, but it’s still there

James Guy: YouTube loses screen rotation until I restart the app. Gets on my nerves. Google-owned apps must be bug-free.

Inside: I’ve had a problem with the camera focusing and my volume rocker has come out a couple of times because of the mount I use in my car. The rubber on the sides attaches to the volume rocker and pulls it out. It is very strange that it comes out so easily. Fortunately, it just clicks back in.

KB: Sometimes the fingerprint scanner doesn’t work (10% of the time?) and sometimes apps stop responding to clicks temporarily. Apart from that quite happy with it.

Luke H: My bluetooth regularly loses my Garmin Fenix. If you switch airplane mode, it will reconnect. The home’s smart lock does not unlock automatically because Bluetooth does not detect the lock. Phone as a Key is also very spotty and my car often doesn’t detect it unless I unlock the phone and open the car app. I’ve tried unrestricting the apps battery settings, it doesn’t make a difference. Sometimes Google searches return a blank or flashing screen. A reboot fixes it. My fingertips are often overworked and flaky, so the on-screen fingerprint reader rarely works. Worked fine on Pixel 3 and 5. I want to like this phone but I’m struggling.

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Rob A.: 7 Pro – no problems and the FP scanner works well and it’s pretty fast. Face unlock is also fast. I can’t say anything bad about this phone.

Eric Musselman: Every time I restart the pixel 7 it forgets the battery optimization settings. All apps I have previously limited for background battery go back to default optimized and not limited.

Michael Schaap: Yes: wireless charging stopped working after 2 weeks on my Pixel Pro 7. (Probably won’t send it back, too much hassle.)

Stanley Kubrick: No problem at all for me. Sorry for those having problems. Every brand of phone from top to bottom has a few that are buggy and/or defective.

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