How to troubleshoot Destiny 2 app not working
The Companion App for Destiny 2 is useful software for avid Destiny fans. You can catch up on game news, check your gear and characters, and stay in touch with your Destiny communities. However, as with all apps, it is sometimes prone to bugs or errors. Beyond developer updates, there are a few things you can do to get the Destiny 2 app working. In this guide, we’ll cover a few steps you can take to fix Destiny 2 Companion app not working issues.
Related: Destiny 2 update 6.3.0 patch notes – Season of the Seraph, raid fixes and more
Fix Destiny 2 Companion app not working
Resolves issues with the Destiny 2 app on PC
If your PC version of the Destiny app isn’t working, there are some troubleshooting solutions you can try. First, make sure you’re using one of the supported browsers. For the Destiny 2 app, these are:
- Google Chrome
- Apple Safari
- Mozilla Firefox
- Microsoft Edge
After you’ve made sure you’re using one of the supported browsers, try some of the following suggestions:
- First, try clearing your browser’s cookies and cache folders.
- Check that your browser has been updated to the latest version.
- Next, check the GPU driver. If there was an update, be sure to install the latest version.
- Try restarting your PC
If none of these steps help resolve the issue, the next best course of action would be to report the issue by contacting the Bungie support team.
Resolves issues with the Destiny 2 app on your mobile device
The Destiny 2 Companion app is available for both iOS and Android users. If you’re having trouble with the app not working on any of these platforms, there are a few troubleshooting solutions available for you to try.
First, check if your app is fully updated. If not, you should try updating the app first and see if that fixes the problem.
If the problem persists, try clearing the app’s application cache:
- On iOS, you can do this by tapping the profile icon in the app. Select App Settings, and from there, Clear Cache.
- On Android, you can do this by going to your device’s Settings app. Then find the Apps tab and select Destiny from the menu. Tap Storage and then Clear Cache.
If that doesn’t work either, the next step would be to try deleting the app’s content database.
- On iOS, you can do this by tapping the profile icon in the app. Select App Settings, and from there Delete Content Database.
- On Android, you can do this by going to your device’s Settings app. Then find the Apps tab and select Destiny from the menu. Tap Storage and then Clear data.
If none of these solutions work, you can completely delete the app from your device and then reinstall it from scratch. Finally, if the problem with the app persists, you should try contacting the Bungie support team.
