How to fix Snapchat support code SS07

by James · January 17, 2023

When trying to sign in to Snapchat, you might get the Support Code SS07 error.

Snapchat is a photo and video app where you can share instances with friends and family.

These instances are known as “Snaps”, which are photos or videos that last for 24 hours.

After 24 hours, the image or video is automatically deleted.

The app has several filters known as lenses that are created by the Snapchat community.

Snapchat also lets you video chat, chat and express yourself with Bitmojis and Friendmojis.

The app also has a feature called “Snap Map” where you can share your location with your friends.

Since Snapchat’s launch, the app has had several bugs and glitches like login errors.

In this guide you will learn how to fix Snapchat support code SS07 when you cannot log into your account.

Table of Contents

What is support code SS07 on Snapchat?

Support code SS07 on Snapchat means you have made too many login attempts.

Otherwise, Snapchat has detected suspicious activity on your account and temporarily disabled it.

In some cases, the error message may occur due to a bug/bug that will be addressed in the next update.

In other cases, Snapchat may have a power outage and you’ll have to wait for the servers to back up.

You can check if Snapchat is down by going to downdetector.com/status/snapchat and checking the graph for a spike.

How to fix Snapchat support code SS07

To fix Snapchat support code SS07, try unlocking your Snapchat account from accounts.snapchat.com/accounts/unlock.

Before unlocking your account, you need to uninstall third-party apps and unroot your Android device.

If your internet connection is slow or inactive, try connecting to a different network (eg from mobile data to Wi-Fi).

If the error still persists, contact Snapchat support by submitting a request.

Solution 1: Unlock your Snapchat account

Visit
Log in to your Snapchat account.
Select “Unlock” to unlock your account.
Force launch the Snapchat app and try logging into your account.

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Solution 2: Uninstall third-party apps and unroot your Android device

Uninstall third-party apps or plugins associated with Snapchat.
Unroot your Android device if you have rooted it.
Uninstall and reinstall the Snapchat app (it will automatically update to the latest version and the app’s cache will be cleared).

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Solution 3: Turn off VPN and switch networks

Turn off the VPN if you are connected to one.
If you are not connected to a VPN, try connecting to one instead.
If you’re connected to a Wi-Fi network, turn it off and switch to mobile data instead.
If you’re connected to mobile data, connect to a Wi-Fi network instead.

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Note: After switching to Wi-Fi/Mobile Data or turning your VPN on/off, force close Snapchat, reopen it, and try to sign in to your account.

Fix 4: Contact Snapchat support

Go to
I can’t access my account > I see an error message when I log in.
Select “Yes” next to “Do you need help with something else?”.
Fill out the form and submit it.
Please allow 1-3 business days for Snapchat’s email response.

Here’s an example of a description, “Hey Snapchat Support, I’m getting a support code SS07 error when I try to sign in to my account. I need help accessing my account.”

Note: You must enter the email address associated with your Snapchat account. You can also contact Snapchat Support on Twitter (@snapchatsupport) by sending them a direct message or tagging them.