How to fix Snapchat support code C14A

How to fix Snapchat support code C14A

Are you getting a support code C14A error when trying to sign in to Snapchat?

Snapchat is a photo and video app where you can share moments with friends and family.

You can send snaps to people, which are pictures or videos that last for 24 hours.

After 24 hours, the image or video is automatically deleted.

The app has several filters known as lenses that are created by the Snapchat community.

Snapchat also lets you chat, video chat, and express yourself with Bitmojis and Friendmojis.

The app also has a feature called “Snap Map” where you can share your location with your friends.

Since Snapchat’s launch, the app has had several bugs and glitches like login errors.

In this guide you will learn how to fix Snapchat support code C14A if something went wrong with your account.

What is support code C14A on Snapchat?

Support code C14A on Snapchat

Support Code: C14A on Snapchat is an error message that occurs when you try to log into your account.

It can happen if you have done it too many login attempts or when Snapchat is down.

It can also happen if you are connected to a VPN or you have installed a third-party app.

You can check if Snapchat is down by going to

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Once you are on the site, see if there is a peak in the graph.

You can also check if Snapchat is down by visiting Twitter and searching for “Snapchat down” or the error message you get.

If Snapchat is down, you have to wait 24 to 48 hours before you can log in again.

How to fix Snapchat support code C14A

To fix Snapchat support code C14A, you can try unlocking your Snapchat account on a browser.

You can also try switching networks or turning off the VPN if you are connected to one.

If your Android device is rooted, you need to unroot it and uninstall any third-party apps and plugins.

Otherwise, contact Snapchat support if you got the error by mistake.

Solution 1: Unlock your Snapchat account

  1. Navigate to
  2. Log in to your Snapchat account.
  3. Click the “Unlock” button to unlock your account.
  4. Force close the Snapchat app and try logging into your account.


Solution 2: Unroot your Android device and uninstall third-party apps

  • If you have rooted your Android device, you need to unroot it.
  • Uninstall any third-party apps or plugins on your device.
  • Uninstall and reinstall the Snapchat app (this will clear the Snapchat cache and it will automatically update to the latest version).


Solution 3: Change network and turn off VPN

  • If you’re connected to a Wi-Fi network, turn it off and switch to mobile data instead.
  • If you’re connected to mobile data, connect to a Wi-Fi network instead.
  • Turn off the VPN if you are connected to one.
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Note: After switching networks or turning off the VPN, force close Snapchat, reopen it, and try to sign in to your account.

Fix 4: Contact Snapchat support

  1. Go to
  2. Select “I can’t access my account” followed by “I see an error message when I sign in”.
  3. Select “Yes” next to “Do you need help with something else?”.
  4. Fill out the form and submit it.
  5. Please allow 1 to 3 business days for Snapchat’s email response.

Here’s an example of a description, “Hey Snapchat Support, I’m getting a support code C14A error when I try to sign in to my account. I need help accessing my account.”

Note: You must enter the email address associated with your Snapchat account. You can also contact Snapchat Support on Twitter (@snapchatsupport) by tagging them or sending them a direct message.

Further reading

How to fix Snapchat support code SS09

How to fix Snapchat support code SS06

How to change your Snapchat background

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