Google starts issuing Stadia refunds
If you’ve ever bought a game on Stadia, Google’s soon-to-be-defunct cloud gaming service, it’s worth keeping an eye on your bank balance and credit card statements. Starting today, Google will begin processing refunds for Stadia purchases. The first wave of refunds will include those for game purchases, add-on content and subscriptions made through the Stadia store. However, the company will not refund the Stadia Pro subscription fees.
Google says it will process the refunds automatically. It expects to issue most of them (including those for hardware purchases) by the time it shuts down the Stadia servers on January 18. “We ask for your patience while we work through each transaction and ask that you refrain from contacting customer support as they will not be able to expedite your refund during this time,” the company wrote in an updated support article.
If Google cannot automatically issue a refund to the original payment method, it will email you via the Google Account you made your purchase(s) through. People who have deleted their Google Account and no longer have access to their original payment method may need to contact Stadia’s support team.
If you’ve made 20 or fewer Stadia Store transactions on your account, you’ll get one email for each successful refund, which is likely to prove a little annoying. If you have purchased 21 or more games or add-ons, you will receive one email summarizing all successful refunds.
Elsewhere in the updated FAQ, Google notes that players will be able to transfer save data from Stadia to other platforms in some cases, but it’s up to developers and publishers to support that. Ubisoft, , CD Projekt Red, and working on ways to help players move their game progress to other platforms. players can already to the PC version and sync it to consoles. Meanwhile, Ubisoft has said it will offer players who bought their products on Stadia in addition to the refunds they get from Google (though of course you’ll need a powerful enough rig to run them).
Elsewhere, there was a disappointing update for those hoping that Google will unlock the Bluetooth capabilities of the Stadia controller so that it can be used more easily on other platforms. So far, the company has not committed to doing so. It says you’ll still be able to use the peripheral by connecting it to another device via USB-A or USB-C.