Georgia woman says hackers bought half of Chick-Fil-A menu in another state after apparent app hack

Georgia woman says hackers bought half of Chick-Fil-A menu in another state after apparent app hack

A woman from Georgia told Channel 2’s Justin Wilfon the hackers use her app to buy food in Maryland.

“Terrible. Absolutely terrible,” Sharon Barber said.

She says hackers broke into her Chick-fil-A app this week, loaded it with hundreds of dollars from her checking account and then apparently ordered half of Chick-fil-A’s menu.

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“They’ve spent $100 so far,” Barber said. “And there’s about $100 left on it.”

Barber says she feels helpless as she watches the accusations on her app from her home in Augusta while the hackers order whatever they want at two Chick-fil-A restaurants in Maryland.

“No matter how many times I change my settings, no matter how many times I change my password, they can still hack into my account,” Barber said.

She is one of countless Chick-fil-A customers across Georgia and the country who say their Chick-fil-A accounts were hacked this week.

The Atlanta-based company calls the activity on its app “suspicious and fraudulent” and encourages victims to call the Chick-fil-A Cares hotline.

“I waited over an hour to talk to somebody,” Barber said. “And when I did, they just kept assuring me that my bank will give me back the $200 that was stolen.”

But it can be a lengthy process.

That’s why Channel 2 consumer advisor Clark Howard says if customers want to use a business’s app, they should link it to their credit cards, making it easier to dispute charges.


“The key with any app you have on your phone, never, never, never, never link it to a debit card,” Howard said. “If that app ever gets hacked, that debit card is a direct link to your checking account and the money you need to live and pay your bills is gone!”

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Chick-fil-A told us this week that it is committed to protecting its customers’ data.

But customers say they are frustrated that hackers are using their money for chicken sandwiches.

In a recording on the Chick-fil-A Cares hotline, the company said it is investigating the issue.

“We are investigating an issue with our internal fraud team. While we work to resolve this issue, we recommend updating any website, app or account that uses the same password – with new and unique passwords, including a new unique password for your Chick-fil-A one account.”

Chick-fil-A Cares hotline recording

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