Elden Ring publisher Bandai Namco admits ‘opportunity’ customer details revealed in July hack

Bandai Namco, publisher of Elden Ring, Dark Souls and Soulcalibur, has provided an update on its investigation into the July ransomware attack that targeted its servers.

In a statement released yesterday, the publisher admitted that it had “become clear that the possibility of external leakage of information… cannot be denied”.

This could include, as Bandai Namco admitted back in July, “customer information” of some kind.

Exactly what data was accessible to hackers remains unclear — as does the scope of the breach or what Bandai Namco believes may have been accessed or taken.

In fact, today’s update is frustratingly thin on details and progress made over the past two months. All Bandai Namco seems certain is that some information was likely leaked.

“As a result of investigating the details and extent of damage caused by unauthorized access, it has become clear that the possibility of external leakage of information cannot be denied for some files on the server,” wrote the publisher.

“If you have confirmed information leakage and other matters related to the unauthorized access in question, please contact us at the following email address. Email address: [email protected]”

Bandai Namco ended its latest statement with a further apology, and a promise to update fans again if it had more to share.

“We deeply apologize to all involved for the significant concern and inconvenience this may cause,” it wrote. “All future matters and the like requiring disclosure will be announced without delay.”

In July, word of the hack surfaced by malware tracker vx-underground, which discovered a claim by the notorious ransomware group ALPHV, otherwise known as BlackCat, that it was behind the hack.

Previous ransomware attacks have seen confidential documentation, video game source code and embarrassing internal communications leaked from the likes of Capcom, EA and CD Projekt Red.

This week, 2K Games customer support admitted it had been hacked and warned affected users to reset passwords and run antivirus software.

And over the weekend there was the gigantic leak of Grand Theft Auto 6 details taken from Rockstar’s own servers.