Dialpad expands open app ecosystem with new integrations and partnerships, extends Ai customer intelligence to more apps

SAN FRANCISCO–(BUSINESS WIRE)–Dialpad, Inc., the Ai-Powered Customer Intelligence Platform, today announced innovations to its open app ecosystem that allow customers to easily integrate their apps and workflows into one workspace to increase productivity, improve customer and employee experiences, and personalize workflows for better communication and collaboration.

• Robust App Marketplace:

  • The Dialpad App Partner Program gives technology partners the opportunity to work with Dialpad to help users increase customer satisfaction, increase productivity with AI, and support customer and agent workflows. New and existing partners include Google, Theta Lake and Front.

  • Dialpad’s updated App Marketplace gives customers an easy way to search for and discover integrations by business use or vertical.

• New integrations with vital business applications:

  • Dialpad’s App Marketplace will include integrated apps such as Microsoft Teams, Microsoft Dynamics, Bullhorn, ServiceNow, HubSpot and the new Google ChromeOS Desk Connector.

  • These apps along with Dialpad’s current integrations cast a wide net covering various verticals, business needs and personas that satisfy customers by streamlining daily tasks into a single route.

• Open APIs and automations that are easy to create:

  • Customers can extend and customize workflows for their business needs through Dialpad’s no-code (ready-to-use out-of-the-box), low-code (pre-built framework) and advanced code APIs. Dialpad’s robust APIs include Ai Agent Assist Automation framework, Ai-generated transcripts, call logging, SMS and more.

  • For example, agents can perform natural language searches via versatile apps that can retrieve complex or hard-to-access data, such as Sharepoint, within a single interface without switching browser screens, reducing response time. Agents can also easily add or build mission-critical tools, such as custom automation that gives them a powerful calculator-like tool, in the same customer support interface they use every day. This automation gives agents quick access to price adjustments and shorter offer cycles.

Today’s hybrid work environment is driving the demand for streamlined workflows, ease of use and agility to increase productivity. The average enterprise uses nearly 300 SaaS apps (Reverse2020), and the siled data it creates across organizations has skyrocketed. Switching between applications that don’t talk to each other and have different data silos can lead to inefficiencies and disjointed communication between employees and customers.

“By rethinking the app marketplace, developer portals and partner programs, Dialpad stays true to its mission to deliver better, smarter, more integrated EX and CX through its Ai-Powered Customer Intelligence Platform,” said Michael Brandenburg, senior analyst at Frost & Sullivan. “The open ecosystem enables customers and partners to leverage the Dialpad platform to solve their biggest communications workflow and engagement challenges, but also allows customers to leverage many unique AI-powered and cloud-based API capabilities to drive even more complex use cases.”

“Our partnerships with companies like Google open up integration opportunities for us to give our joint customers more flexibility to meet their individual business needs,” said Sangeeta Walsh, VP, Strategic Alliances at Dialpad. “We are focused on expanding the Dialpad App Partner Program and App Marketplace to continue and increase efficiency for our customers and their employees.”

“Developers have the ability to take advantage of Dialpad’s leading Ai stack and develop applications that integrate seamlessly with Dialpad,” said Brian Peterson, Chief Technology Officer and co-founder of Dialpad. “The opportunity is ripe with the addition of new integrated apps on Dialpad’s App Marketplace and partnerships with several top technology companies. We know that customers’ needs are not always one size fits all, and we are excited about the opportunities Dialpad’s Ai combined with developers’ app innovations will provide customers in the future.”

Dialpad is also the only AI-powered customer intelligence company that closely partners across many of Google’s business sectors – Google Cloud, Google Chrome and Android.

“Dialpad has long thrived on Google technology and has been an active Chrome Enterprise Recommended partner,” said Gregg Fiddes, head of Chrome Technology Partnerships at Google. “We’re excited to see Dialpad continue to prioritize technical development efforts on the Chrome platform by integrating with our innovative contact center APIs, like the ChromeOS Desk Connector, and finding new ways to bridge our business technology with the customer’s first workflow in mind .”

“We are very excited to be using the ChromeOS Desk Connector with Dialpad,” said Allie Handman, Director of Customer Experience at Five Iron Golf. “Integrations like this will continue to increase productivity for our agents and save response time for our customers.”

Leveraging more than 3.5 billion minutes of real-time Ai data, Dialpad’s Ai-Powered Customer Intelligence Platform seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, Ai Meetings and Ai Messaging solutions into one with industry-leading accuracy . Dialpad Ai uses built-in speech recognition and natural language processing to deliver real-time Ai CSAT scores and insights, automating employee and customer workflows. To learn more about Dialpad’s Ai-Powered Customer Intelligence Platform and how your organization can “work beautifully,” visit dialpad.com, the Open App Ecosystem Launch blog, and follow TwitterLinkedIn, Facebook and Instagram.

About Dialpad

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. We have designed a beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration and customer satisfaction with real-time Ai insights. Visit dialpad.com to learn more.